Once the fairing kits have been approved, they are then loaded into our specially-fabricated NEW Fairings boxes. These boxes are made with wooden frame to ensure maximum protection of kits during shipment. Customers are urged to reference specific shipping times indicated at checkout. Tracking IDs are issued within 24-72 hours of shipment; hence if clients don’t receive the IDs for their kits, they are advised to send an email via the ‘Contact Us’ button at the top of the website.
Clients are advised that upon receipt of the fairing kit, they should inspect it for any damages or imperfections within the space of 72 hours. It is also important that photos of any defective part of the kit be sent to us in order to begin the processing of new parts. Clients should note that a R2500 re‑stocking fee is charged for any kit returned without defect.
At NEW Fairings, when a client pays for a product, we owe it to them to deliver the service or product that was ordered. Hence, if any part of the fairing kit gets damaged during shipment, we will replace it free of charge. NEW Fairings offers a 100% fitment and paint guarantee as long as defects and imperfections are reported within 72 hours.
Also, if a customer receives a kit and isn’t pleased with the design, the customer can return it and expect a refund from us. However, we charge a R2500 re‑stocking fee for any kit returned without defect. If you would like to cancel an order that is already in the production stage, there is a R2500 charge for request to be cancelled after 24 hours.
Furthermore, NEW Fairings does not accept return of kits based on color mismatch due to OEM. NEW Fairings can not accept a return of kits that have already been fitted to a motorcycle.